COVID-19 Update: July 11th, 2020

We are closely monitoring the Centers for Disease Control (CDC) and Prevention and World Health Organization’s (WHO) statements regarding the Coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
During these uncertain times, we want you to know that we are doing everything we can to ensure you are safe when travel is permitted to Mackinac Island. The safety and health of guests, employees, and residents of Mackinac Island are a top priority.

Masks are Required by Law in Michigan:

Governor Gretchen Whitmer signed Executive Order 2020-147, which requires that individuals to wear a face masks whenever they are in an indoor public space. It also requires the use of face masks in crowded outdoor spaces where social distancing cannot be made. Most significantly, the order requires any business that is open to the public to refuse entry or service to people who refuse to wear a face covering, with limited exceptions.

Our Cancellation Policy:

In response to changing marketplace conditions, The Lilac Tree Suites & Spa is committed to ensuring our customers experience flexibility during these challenging times.
At The Lilac Tree Suites & Spa, we are implementing the following policies:
  • A two week notice prior to your arrival date is required for any cancellations to receive a refund less a $25 processing fee. The processing fee can be waived if you are able to change your reservation to any future date (including our 2021 season).
  • For guests who need to cancel within two weeks of your arrival date, your deposit is non-refundable (which is part our regular cancellation policy).
  • If you are cancelling due to an active Coronavirus case, please call us at (906)847-3341 to discuss options.

*We are encouraging our guests’ to reschedule their reservations or transfer their deposit to a Gift Card. We will work our hardest to make sure we can accommodate you at a future date. Please call us at (866)847-6575 for availability inquires.

Our Commitment to Cleanliness:

We have always taken standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and employees. On a daily basis, our hotel is working to ensure that they meet the latest guidance on hygiene, cleaning, and training. We are currently in the process of creating a new cleanliness policy to address the new COVID-19 Virus. We will continue to practice proper hand washing, public area cleaning, and guest room cleanliness.
*For the most updated information on how Mackinac Island is handing the Coronavirus, please click here.
*For general information on the Coronavirus please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

Pony Safe:

The entire crew at The Lilac Tree Suites & Spa hope you’re well and safe during these unique times. We want to update you on some new changes we have for our guests this year. Pony Safe is The Lilac Tree Suites & Spa complete commitment to sanitization. The safety for you and all of our guests is our top priority. The 2020 Season will offer a new normal to help keep you, your family, and friends safe. Below are new guidelines we are asking all of our guests to follow while they visit The Lilac Tree Suites & Spa. We hope to see you up on Mackinac Island this Summer.
New Sanitizing Practices:
Upon your arrival to The Lilac Tree Suites & Spa, you will notice many new changes. For the health and safety of our employees and guests, we are not offering guest room housekeeping service on a daily basis or nightly turn-down service. At this time, cleaning between guest stays will now require more steps to provide a super sanitized room for our guests. We are focusing on high traffic areas and frequently touched surfaces. Extra sanitizing will take place on TV remotes, grab rails, door handles, light switches, and seating. While you are here, additional amenities and towels can be arranged through the Front Desk.
Our public areas and surfaces will continue to be cleaned and sanitized throughout the day. The high-contact points will now be cleaned more frequently. This includes the Front Desk counter, elevator, elevator buttons, bathrooms, door handles and hand rails.
Guest Distancing Policy:
To help diminish the spread of COVID-19, all guests will be required to wear a face mask and social distance by at least six feet while indoors. Frequent hand washing and sanitizing is highly encouraged while you are visiting us. Hand sanitizing stations are placed around the facility for your use. Please follow the directions of signage placed throughout the property. Keep your eyes open for our “Back Your Pony Up” spots located 6 feet apart.
Employee Health:
We are monitoring the health of all our employees. Temperatures will be taken prior to each shift. If any of our employees show any symptoms or have a temperature of 100.5 degrees or greater, the employee will be sent home and monitored.
All staff will be trained on the new cleaning procedures, social distancing, and personal hygiene. They will be required to wash their hands and use hand sanitizer much more frequently. Employees will also be wearing face masks during their shift.
Amenities:
We’ve had to adjust a few of our amenities offered here at The Lilac Tree Suites & Spa.
For your safety, we have made the tough decision on closing our 25 Person Hot Tub and chairs around the hot tub for the beginning of Summer.
The Lilac Tree Spa will not be open for our 2020 season.
For your safety, we are recommending that you bring your own luggage to the hotel if you are able. The Dock Porters will still be available for you to use upon arrival to the Island. Luggage can still be stored before your room is ready and also shipped down to the ferry upon departure.
Pink Pony:
The Pink Pony will remain open for breakfast, lunch, and dinner. For your safety, we are setting more limited hours and menus. We will have a new disposable one-time use menus. To-go food is available on Monday, Tuesday, Wednesday and Thursday (only if there is no wait). Face masks are required inside the restaurant until you eating or drinking. Social distancing of at least six feet will be required both inside the Pink Pony and on the Patio. Indoor and outdoor live entertainment will be cancelled for the remainder of the Summer.
We will be limiting the number of guests in our courtyard gift stores. We have recently doubled the size of The Pink Pony store and Destination Mackinac has moved down to the Lilac Tree Suites & Spa Gift Shops. Our Pink Pony Online Shop is available 24/7 as well as curb side pickup. www.pinkponymackinac.com
Ferry Transportation:
For your safety, the ferry companies are requiring you to wear a face mask and to social distance while on board. The boats will be sanitized between each trip. Please remember to show up 30 minutes prior to departure. As mentioned earlier, we recommend you bring your belongings to the hotel yourself if you are able to. The Dock Porters will still be available for you to use upon arrival to the Island
Mackinac Island:
The City of Mackinac Island is requiring all visitors to wear a face mask and social distance by six feet. Please be sure to wash your hands often and use hand sanitizer when possible.