COVID-19 Update: May 26th, 2020

We are closely monitoring the Centers for Disease Control (CDC) and Prevention and World Health Organization’s (WHO) statements regarding the Coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
During these uncertain times, we want you to know that we are doing everything we can to ensure you are safe when travel is permitted to Mackinac Island. The safety and health of guests, employees, and residents of Mackinac Island are a top priority.

 

Our Cancellation Policy:

In response to changing marketplace conditions, The Lilac Tree Suites & Spa is committed to ensuring our customers experience flexibility during these challenging times.

For The Lilac Tree Suites & Spa, we are implementing the following policies:

  • For guests with reservations for July 2nd, 2020 or earlier, we are offering a free reservation change to any future date (including our 2021 season) or a free cancellation.
  • For guests with reservations for July 3rd, 2020 or later, there is a $25 processing fee for cancellations prior to two weeks of arrival. Any cancellations within the two weeks of arrival will forfeit their deposit (which is part our regular cancellation policy). If you are cancelling due to an active Coronavirus case, please call us at (906)847-6575  to discuss options.

*We are encouraging our guests’ to reschedule their reservations or transfer their deposit to a Gift Card. We will work our hardest to make sure we can accommodate you at a future date. Please call us at (866)847-6575 for availability inquires.

Our Opening Date for the 2020 Season:

We are unsure exactly when we are able to open for the 2020 season. We are working hard and planning to be open on July 3rd, 2020. If you have a reservation before July 3rd, 2020, please consider moving your dates. If your dates are not flexible, please give us a call to discuss a full refund.

Our Commitment to Cleanliness:

We have always taken standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and employees. On a daily basis, our hotel is working to ensure that they meet the latest guidance on hygiene, cleaning, and training. We are currently in the process of creating a new cleanliness policy to address the new COVID-19 Virus. We will continue to practice proper hand washing, public area cleaning, and guest room cleanliness.
*For the most updated information on how Mackinac Island is handing the Coronavirus, please click here.
*For general information on the Coronavirus please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

Lilac Safe

The entire crew at The Lilac Tree Suites & Spa hope you’re well and safe during these unique times. We want to update you on some new changes we have for our guests this year. Lilac Safe is The Lilac Tree Suites & Spa complete commitment to sanitization. The safety for you and all of our guests is our top priority. The 2020 Season will offer a new normal to help keep you, your family, and friends safe. Below are new guidelines we are asking all of our guests to follow while they visit the Lilac Tree Suites & Spa. We hope to see you up on Mackinac Island this Summer.
New Sanitizing Practices:
Upon your arrival to The Lilac Tree Suites & Spa, you will notice many new changes. For the health and safety of our employees and guests, we are not offering guest room housekeeping service on a daily basis or nightly turn-down service. At this time, cleaning between guest stays will now require more steps to provide a super sanitized room for our guests. We are focusing on high traffic areas and frequently touched surfaces. Extra sanitizing will take place to TV remotes, grab rails, door handles, light switches, and seating. While you are here, additional amenities and towels can be arranged through the Front Desk. In addition to the excellent cleanliness of our rooms, our Housekeeping Team will sanitize your room with an Electrostatic Sanitation Fogger prior to your arrival.
Our public areas and surfaces will continue to be cleaned and sanitized throughout the day. The high-contact points will now be cleaned more frequently. This includes the Front Desk counter, elevator, elevator buttons, bathrooms, door handles and hand rails.
Guest Distancing Policy:
To help diminish the spread of COVID-19, all guests will be required to wear a face mask and social distance by at least six feet while indoors. Frequent hand washing and sanitizing is highly encouraged while you are visiting us. Hand sanitizing stations are placed around the facility for your use. Please follow the directions of signage placed throughout the property. Keep your eyes open for our “Back Your Pony Up” spots located 6 feet apart.
Employee Health:
We are monitoring the health of all our employees. Temperatures will be taken prior to each shift. If any of our employees show any symptoms or have a temperature of 100.5 degrees or greater, the employee will be sent home and monitored.
All staff will be trained on the new cleaning procedures, social distancing, and personal hygiene. They will be required to wash their hands and use hand sanitizer much more frequently. Employees will also be wearing face masks during their shift.
Amenities:
We’ve had to adjust a few of our amenities offered here at the Lilac Tree Suites & Spa.
For your safety, we have made the tough decision on closing our 25 Person Hot Tub and chairs around the hot tub for the Summer. The Hot Tub will be covered with a newly constructed deck for increased patio seating.
The Lilac Tree Spa will not be open until later into our 2020 season. Please continue checking back for updates on the Lilac Tree Spa.
For your safety, we are recommending you to bring your own luggage to the hotel if you are able. The Dock Porters will still be available for you to use upon arrival to the Island. Luggage can still be shipped down to the ferry upon departure.
Pink Pony:
The Pink Pony will remain open for breakfast, lunch, and dinner. For your safety, we are setting more limited hours and menus. We will have a new take-out menu as seating in the restaurant and outside Patio will be extremely limited. Face masks are required inside the restaurant. Social distancing of at least six feet will be required both inside the Pink Pony and on the Patio. Indoor live entertainment will be cancelled for the rest of the season but will have daily Patio entertainment through August for guests who are dining outside at the Pink Pony.
We will be limiting the number of guests in our Gift Store. Only four guests will be allowed in at a time. We will have day of reservations available for our shoppers. Our Pink Pony Online Shop is available 24/7 as well as curb side pickup.
Ferry Transportation:
For your safety, the ferry companies are requiring you to wear a face mask and to social distance while on board. The boats will be sanitized between each trip. Please remember to show up 30 minutes prior to departure. We recommend you bring your belongings to the hotel yourself if you are able to.
Mackinac Island:
The City of Mackinac Island is suggesting all visitors to wear a face mask and social distance by six feet.